Automated Patient Education Made Easy.
Improve patient engagement through automated delivery of video education, sent via text message, at the height of interest and time of need.
Out of the Box Video Education for your Specialty
A Journey is a series of videos that explain a patient's condition, treatment options, and what to expect for outcomes, benefits, and financing options.
Sent automatically via text message when integrated with a data trigger from your EMR, CRM, or Practice Management System with no additional burden on your staff.
Designed for specific moments in the patient experience, delivering the most relevant information at the time the patient is most receptive. Available Journeys cover specialties in Ocular, Aesthetics, ENT, Audiology, and Cosmetic Dentistry
Benefits for Your Practice:
More Efficient Consultations
Spend less time repeating the same information by providing education ahead of their appointment
Reduced No-Shows for Appointment
More patients keep their appointments when they have a best in class experience with your practice.
Higher Adoption of Premium Services
Patients choose more premium services and products because they already know the benefits.
Reduced Burden of Practice Staff
Less phone calls, emails, and text messages answering common questions.
The Challenge Practices Face
Patients show up in one of two states, uninformed or misinformed. Healthcare professionals then have to educate the patient on basic knowledge of their procedure, their options, and what to expect.
Often this leads to an overwhelming and confusing experience for the patient, right when they have to make a critical decision that can profoundly impact their clinical outcome.
The Typical Patient Experience
According to a 2023 survey commissioned by Wolters Kluwer Health:
32% of patients do not receive any educational content from their provider
66% of patients still have questions after their consultation
94% of patients expressed a desire to receive educational information if it was offered to them.
Best in Class Patient Satisfaction
Better educated patients make better decision about the decisions they need to make, to achieve the best outcome.
Better outcomes mean higher patient satisfaction.
Proof in Direct Feedback from Patient Surveys Included in Every Journey Sent:
94% better understand their condition and how it is treated
71% are more likely to consider a premium option
95% would recommend these videos to others
Grow Your Practice without Additional Staff Resources
Real time analytics and integration with your EMR, CMS, or Practice Management software automates the entire experience. Sreamline your patient education workflow without burdening your staff and replace manual communication efforts.
Every Feature, No Limits
Real Time Analytics: Track performance, engagement, and growth effortlessly.
Monthly Snapshot Reports: Delivered automatically to your email.
Dedicated Support: Actual humans you can call if you need help.
Customize Your Journeys to Fit Your Practice, Perfectly
With a range of options available for customization, your Journeys can be purpose built to educate patients in the specific way you want.
Customization Options Include:
Personalized Introduction: Welcome video from your providers and staff
Enhanced Branding: Include footage showing practice environment and consultations
AI Generated Avatars: Replace the "host" with an AI Avatar to modify pre-written scripts in the way you'd like.
Bespoke Video Production: One day shoot at your location for creation of a fully custom Journey library for your specialty.
In 2019, we were at 18.7% conversion rate for premium lenses. In mid-2020 when Clarity came in, we did less surgeries, and our number was 23.9%. In 2021, it’s already increased to 27%!
The Clarity video journeys helped build our providers’ confidence in selling our services and products, without being pushy. After ironing out the kinks, we saw exponential growth. We increased our revenue 60%, changed our prices and increased our conversions from the sales course to 90%.
Six months before we started with Clarity, we only had 14% of patients choosing to upgrade to a premium lens. After six months, we increased our conversions to 45%. That’s a 221% increase.
